Student Support Services

Support for every step of your studies

Ask for help, submit a request or report a concern. You will receive a permanent reference and can follow every update through to resolution.

Choose the category that best describes the help you need.

Matter type *

Category *

How urgent is the matter? *

Study centre

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No study centre selected. Tick one if applicable.

First name *

Middle name Optional

Surname *

Index or student number

Learner level *

Email *

Phone number Optional

Assistance languageOfficial case records and decisions remain in English.

NotificationsEmail is currently the available notification channel.

Short subject *

What happened and what help do you need? *

Attach receipts, screenshots, messages or other evidence that helps explain the matter.

Supporting evidence OptionalUp to 10 files, maximum 15 MB each. Do not include passwords or payment-card details.

I confirm that this information is accurate and may be shared only with authorised units needed to process the matter.